Privacy policy

Privacy Policy

Last Updated: November 1, 2026

This Privacy Policy describes how Montvero ("Montvero," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from our website:

https://usemontvero.com/

This Privacy Policy applies to all customers and visitors of our website.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Montvero.

We may collect the following categories of information:

  • Your name;
  • Email address;
  • Telephone number, where provided;
  • Billing address;
  • Shipping address;
  • Order number and purchase history;
  • Products purchased, viewed, or added to your cart;
  • Information provided when contacting customer support;
  • Return, refund, exchange, and shipping information;
  • Marketing preferences;
  • IP address;
  • Browser and device information;
  • Operating system;
  • Website activity and interactions;
  • Referral source;
  • Cookie and similar technology identifiers;
  • Approximate geographic information derived from your device or IP address.

Payment Information

When you make a purchase, payment information is processed by Shopify and/or authorized third-party payment providers.

Depending on the payment method selected, these providers may process information such as your payment card details, billing information, transaction amount, and payment authorization data.

Montvero does not generally receive or store your complete payment card number.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order;
  • When you subscribe to marketing communications;
  • When you contact our customer support team;
  • When you request a return, refund, or exchange;
  • Automatically when you browse or interact with our website;
  • From Shopify and other technology providers that support our store;
  • From payment processors;
  • From shipping, fulfillment, and logistics providers;
  • From analytics and advertising partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill your orders;
  • Confirm purchases and payments;
  • Arrange shipping and delivery;
  • Provide tracking information;
  • Process returns, refunds, and exchanges;
  • Respond to customer service requests;
  • Communicate important information regarding your order;
  • Prevent fraud, abuse, unauthorized transactions, and security threats;
  • Maintain and improve our website;
  • Analyze website traffic and customer interactions;
  • Improve our products, services, advertising, and customer experience;
  • Provide personalized marketing and advertising where legally permitted;
  • Maintain records required for accounting, tax, dispute resolution, and legal compliance;
  • Comply with applicable laws and lawful government requests.

Our Shopify Store

Montvero's online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our website, process transactions, manage orders, and provide other ecommerce functionality.

As a result, Shopify may process personal information relating to your interactions with our store in accordance with its own privacy practices.

You can learn more about how Shopify processes consumer personal information by reviewing the Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you visit the Montvero website.

These technologies may be used to:

  • Operate essential website functions;
  • Remember your shopping cart and preferences;
  • Maintain website security;
  • Understand how visitors interact with our website;
  • Measure website and advertising performance;
  • Improve our services;
  • Provide or measure personalized advertising where permitted by law.

Some cookies are essential to the operation of our website, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, non-essential cookies and tracking technologies will be used only after appropriate consent has been obtained.

You may be able to manage your cookie preferences through the cookie banner or privacy controls displayed on our website.

Analytics and Advertising

Montvero may use advertising and analytics services to understand the performance of our website and marketing campaigns.

These services may include platforms such as Meta, Google, Shopify, and other advertising or analytics providers where enabled.

These providers may receive information about your device, browser, IP address, website interactions, purchases, or other online activity in accordance with applicable law and your privacy preferences.

Depending on the privacy laws applicable to you, certain advertising activities may be considered targeted advertising, cross-context behavioral advertising, "sharing," or a "sale" of personal information.

Where required, you will be given the ability to opt out of such activities.

How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business.

These parties may include:

  • Shopify;
  • Payment processors;
  • International fulfillment partners;
  • Shipping and logistics providers;
  • Customer service providers;
  • Fraud prevention and security providers;
  • Website hosting and technology providers;
  • Analytics providers;
  • Advertising and marketing platforms;
  • Professional advisers such as accountants, legal advisers, or consultants where necessary;
  • Government authorities or law enforcement agencies where legally required.

We disclose only the information reasonably necessary for these providers to perform their services or where disclosure is otherwise permitted or required by law.

International Fulfillment

Montvero works with international fulfillment, logistics, and shipping partners.

To process and deliver an order, information such as your name, delivery address, contact information, and order details may be provided to the relevant fulfillment and logistics providers.

These partners use this information for purposes such as preparing, processing, shipping, tracking, and delivering your order.

International Data Transfers

Because Montvero operates internationally and uses service providers located in different countries, your personal information may be transferred to, stored in, or processed in a country other than the country in which you reside.

Data protection laws in those countries may differ from the laws applicable in your home jurisdiction.

Where applicable law requires safeguards for international transfers, we and our service providers may rely on recognized contractual, legal, or other appropriate transfer mechanisms.

Marketing Communications

Where permitted by law, Montvero may send you promotional emails or other marketing communications if you have subscribed or otherwise provided valid permission.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting:

support@usemontvero.com

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding your orders, payments, returns, refunds, deliveries, account security, or customer support requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on factors including:

  • The duration of our customer relationship;
  • Order fulfillment requirements;
  • Accounting and tax obligations;
  • Fraud prevention;
  • Chargeback and payment dispute periods;
  • Legal and regulatory obligations;
  • The need to establish, exercise, or defend legal claims.

When personal information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of where appropriate.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of certain personal information;
  • Request a copy or transfer of certain personal information;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain targeted advertising or data sharing activities;
  • Appeal certain decisions regarding a privacy request where applicable;
  • Submit a complaint to the relevant privacy or data protection authority.

Not all rights apply in all circumstances, and certain requests may be subject to legal exceptions.

Residents of the European Economic Area and United Kingdom

If you are located in the European Economic Area ("EEA") or United Kingdom, we process personal information under one or more lawful bases depending on the circumstances.

These may include:

  • Performance of a contract, such as processing and delivering your order;
  • Compliance with legal obligations;
  • Our legitimate interests, where those interests are not overridden by your rights and freedoms;
  • Your consent, where consent is required.

You may have rights including access, correction, erasure, restriction, objection, portability, and withdrawal of consent where applicable.

You may also have the right to lodge a complaint with the data protection authority in your country.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where legally required, Montvero will honor recognized opt-out mechanisms, including applicable browser-based privacy signals such as Global Privacy Control ("GPC").

Montvero will not discriminate against you for exercising privacy rights provided by applicable law.

Canadian Customers

Customers in Canada may have rights relating to access, correction, and the handling of their personal information under applicable Canadian privacy laws.

Where consent is required for a particular activity, you may withdraw consent subject to applicable legal or contractual restrictions.

Customers in Australia and New Zealand

Customers in Australia and New Zealand may have privacy rights under applicable local privacy laws, including rights to request access to or correction of certain personal information.

Where applicable, customers may also contact the relevant privacy authority if they believe their personal information has not been handled appropriately.

How to Exercise Your Privacy Rights

To submit a privacy request, please contact:

Email: support@usemontvero.com

Please clearly describe your request and provide enough information for us to identify the relevant customer account or transaction.

For security purposes, we may need to verify your identity before processing certain requests.

Where permitted by law, an authorized representative may submit a request on your behalf, subject to appropriate identity and authorization verification.

Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

Children's Privacy

Montvero's website and products are intended for a general adult audience and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

support@usemontvero.com

Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

Montvero is not responsible for the privacy practices, security, content, or activities of independent third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing them with personal information.

Business Transfers

If Montvero is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Legal Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process;
  • Respond to lawful requests from government authorities;
  • Protect the rights, property, or safety of Montvero, our customers, or others;
  • Investigate fraud, security incidents, or violations of our policies;
  • Establish, exercise, or defend legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, the revised version will be published on this page and the "Last Updated" date will be changed accordingly.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

Montvero Customer Support
Email: support@usemontvero.com
Website: https://usemontvero.com/

Typical response time: 24–48 business hours.

Nothing in this Privacy Policy is intended to limit any privacy or data protection rights that cannot legally be waived under applicable law.