Shipping policy
Shipping Policy
Last Updated: November 1, 2026
Montvero delivers orders through a network of fulfillment, logistics, and shipping partners.
Please review the information below regarding order processing, estimated delivery times, tracking, customs, shipping and delivery responsibilities.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During promotional periods such as Black Friday, holidays, or periods of unusually high order volume, processing may occasionally require additional time.
Processing time is separate from shipping and delivery time.
Shipping Costs
Free UK delivery is available on all orders — no minimum purchase required.
Where available, an optional Express Shipping method may be selected at checkout for an additional fee. The available shipping methods and their prices are always displayed at checkout before payment.
Shipping Availability
Montvero delivers to the United Kingdom.
The shipping methods available for your destination are displayed during checkout.
Estimated Delivery Times
After your order has been processed and dispatched, estimated delivery times are generally as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | 7–14 business days |
| United Kingdom | 7–12 working days |
| Europe | 6–12 business days |
| Australia & New Zealand | 8–15 business days |
| Asia & Middle East | 7–15 business days |
| Africa | 12–25 business days |
These delivery times are estimates and begin after the order has been processed and dispatched.
Estimated delivery times are not guaranteed delivery dates.
For destinations not listed above, delivery times vary by country and are typically longer. Please contact us for an estimate for your location.
International Fulfillment
Montvero works with an international network of fulfillment, logistics, and shipping partners to deliver orders to our customers.
As a result, your order may be processed or dispatched from a fulfillment facility located outside your country or region of residence.
This allows us to deliver your order efficiently.
Order Tracking
Once your order has been dispatched, tracking information will normally be provided where tracking is available.
You may receive your tracking number by email or through the order tracking tools available on our website.
Please note that tracking information may take some time to update after the shipping carrier receives the parcel.
In some cases, tracking updates may temporarily pause while the package moves between international shipping facilities or local delivery carriers.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by authorities in the destination country.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.
Montvero does not determine or control customs duties, import taxes, or other charges imposed by governments, customs authorities, shipping carriers, or other third parties.
We therefore cannot guarantee whether an order will be subject to additional import-related charges.
Customs Processing
International shipments may be inspected or processed by customs authorities.
Customs procedures may occasionally cause additional delivery delays.
These delays are outside Montvero's direct control.
Customers may be required to provide additional information to customs authorities or shipping carriers before a package can be released for delivery.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify:
- Full name;
- Street address;
- House or apartment number;
- City;
- State, province, or region where applicable;
- Postal or ZIP code;
- Country;
- Telephone number where required for delivery.
Incomplete or incorrect information may result in delays, unsuccessful delivery attempts, or the package being returned.
Address Changes
If you notice an error in your shipping address after placing an order, please contact us within 2 hours of placing your order.
Contact:
support@usemontvero.com
We will make reasonable efforts to update your shipping information before fulfillment begins.
However, address changes cannot be guaranteed once the order has entered the fulfillment or shipping process.
Incorrect or Incomplete Addresses
Montvero is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where applicable law provides otherwise.
If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.
Delivery Delays
Although we work to provide reliable delivery estimates, delays may occur due to circumstances outside our reasonable control.
These may include:
- Customs inspections or clearance delays;
- Shipping carrier disruptions;
- Extreme weather;
- Natural disasters;
- Transportation disruptions;
- Public holidays;
- High-volume promotional periods;
- Local delivery restrictions;
- Government actions or regulatory requirements;
- Other circumstances outside our reasonable control.
A delay does not automatically mean that an order has been lost.
If your order appears significantly delayed, please contact our customer support team so we can review the available tracking information.
Lost Packages
If your order has not arrived within a reasonable period after the estimated delivery window, please contact:
support@usemontvero.com
We will review the tracking information and, where appropriate, work with the relevant shipping or logistics provider to investigate the shipment.
If a package is confirmed to have been lost in transit, Montvero will review the case and provide an appropriate resolution in accordance with our policies and applicable consumer law.
Packages Marked as Delivered
If tracking information indicates that your package was delivered but you cannot locate it, please first:
- Check the delivery location carefully;
- Check with other members of your household;
- Check with your building reception or mailroom, where applicable;
- Check with nearby neighbors where appropriate;
- Review any delivery notes provided by the carrier;
- Contact the local delivery carrier where appropriate.
If you are still unable to locate the package, contact us at:
support@usemontvero.com
We will assist you in reviewing the available shipment information.
Delivery Attempts
Shipping carriers may make one or more delivery attempts depending on local procedures.
If a customer fails to accept delivery, collect a package, respond to carrier communications, or provide information required for delivery, the package may be returned or held by the carrier.
Additional shipping charges may apply if reshipment is requested, except where applicable consumer law provides otherwise.
Refused Packages
If a customer refuses delivery of an order without first contacting Montvero, the shipment may be returned to the appropriate logistics facility.
Any refund or reshipment request will then be reviewed in accordance with our Return & Refund Policy and applicable consumer law.
Customers should contact us before refusing a shipment whenever possible.
Split Shipments
In some circumstances, an order containing multiple items may be divided into more than one shipment.
As a result:
- Products may arrive on different dates;
- Separate tracking numbers may be issued;
- One package may arrive before another.
If your order is divided into multiple shipments, this does not necessarily indicate that an item is missing.
Order Cancellations
Orders begin processing shortly after they are placed.
Cancellation requests must be submitted within 2 hours of placing the order.
Please contact:
support@usemontvero.com
We will make reasonable efforts to cancel your order, but cancellation cannot be guaranteed once fulfillment has begun.
Returns
Please do not return a product to the address displayed on the original shipping package.
Return locations may differ from the original shipping location.
All returns must first be requested and authorized through our customer support team.
Once a return request has been approved, you will receive the appropriate return instructions and return destination.
For complete information regarding returns, exchanges, and refunds, please review our Return & Refund Policy.
Black Friday Promotion
Montvero is currently running its Black Friday Final Collection promotion: 50% off, plus Buy More, Save More savings (2 items −15% · 3 items −25% · 4+ items −30%). Full details are available in our Terms of Service.
Due to increased demand during the promotion, order processing or shipping may occasionally take slightly longer during high-volume periods. We will continue to make reasonable efforts to process and dispatch orders as quickly as possible.
Eligible orders include complimentary gifts (a cosmetic pouch and a dust bag, or a surprise gift), which are shipped together with your order at no extra cost.
Mandatory Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or replace any mandatory consumer protection rights available under applicable law.
Where local mandatory consumer law provides greater protection than the terms described in this policy, those mandatory legal requirements will apply.
Contact Us
If you have questions regarding shipping, tracking, delivery, customs, or an existing order, please contact:
Montvero Customer Support
Email: support@usemontvero.com
Website: https://usemontvero.com/
Typical response time: 24–48 business hours.
