Shipping policy
Thank you for visiting and shopping at Montvero (https://usemontvero.com/). We are dedicated to providing seamless, reliable, and insured shipping to our customers across the globe.Below are the terms and conditions that constitute our international Shipping Policy.
- Order Processing TimeAll orders are received and sent to fulfillment within 1 to 3 business days (Monday through Friday, excluding weekends and major international holidays).
- Orders placed late Friday, over the weekend, or during major holiday periods will begin processing on the following business day.
- Once your package has been processed and dispatched from our fulfillment hub, you will automatically receive a shipment confirmation email containing your personal tracking number.
2. Worldwide Shipping & Estimated Delivery Times
We ship worldwide using premium international logistics partners (such as DHL, FedEx, YunExpress, USPS, and national postal services). Estimated delivery transit times after dispatch, grouped by continent, are outlined below:
| Continent / Region | Estimated Delivery Window (Average) |
| North America (USA, Canada, Mexico) | 7 – 14 business days |
| Europe (UK, EU member states, EEA) | 6 – 12 business days |
| Oceania (Australia, New Zealand) | 8 – 15 business days |
| South America (Brazil, Chile, Colombia, etc.) | 10 – 20 business days |
| Asia & Middle East (Japan, Singapore, UAE, etc.) | 7 – 15 business days |
| Africa (South Africa, Egypt, Morocco, etc.) | 12 – 25 business days |
3. Shipping Rates & Checkout Calculation
Standard Tracked Shipping: Shipping rates are calculated dynamically at checkout based on destination country, package dimensions, and weight (unless an ongoing Free Shipping promotion applies).Free Shipping Promotions: When active, free worldwide shipping will be automatically applied at checkout once the minimum promotional order value is met.All shipments include full online door-to-door tracking.
4. Customs Duties, Taxes, and Import Fees
Because Montvero operates globally and fulfills orders through regional international logistics hubs:Customer Responsibility: Any import duties, tariffs, value-added taxes (VAT), goods and services taxes (GST), customs clearance fees, or brokerage charges levied once the package reaches your destination country are the sole responsibility of the customer. Montvero has no control over these regional statutory fees and cannot determine their amounts in advance.Refused Deliveries: If a shipment is refused or returned due to unpaid import fees, failure to provide customs clearance information, or refusal to collect from the local post office, any return transit costs and administrative fees incurred will be deducted from any eligible refund.
5. Order Tracking
As soon as your order leaves our fulfillment center, you will receive an automated shipping confirmation email with an active tracking code and direct tracking portal link.Please allow 24 to 48 hours for tracking milestones to register with carrier scanning systems after the initial email notification.You can also track your shipment at any time by contacting our support team with your order number.
6. Accurate Shipping Address & Delivery Information
Customers are strictly responsible for providing an accurate and complete delivery address (including house/apartment number, street name, postal code, and contact phone number).Address Correction Window: If you notice an error in your shipping details, contact us immediately at support@usemontvero.com within 2 hours of completing checkout. Once an order enters our automated fulfillment pipeline or is dispatched, we cannot alter shipping labels or reroute deliveries.Montvero is not liable for packages delivered to incorrect or incomplete addresses supplied during checkout.
7. Damaged, Lost, or Delayed Shipments
Damaged in Transit: If your package arrives visibly damaged or tampered with, please take photos or a video immediately and contact us at support@usemontvero.com within 48 hours of delivery along with your order number. We will file a carrier investigation and arrange a swift replacement.Missing or Stalled Shipments: If your tracking code shows no updates for more than 15 consecutive business days, please notify us. We will initiate a formal trace with the logistics provider. If an item is declared lost by the carrier, we will issue a replacement or a full refund.
8. Contact Our Shipping Support
For any questions, shipping inquiries, or updates regarding your order, please reach out to our dedicated support desk:
Brand: Montvero
Website: https://usemontvero.com/
Support Email: support@usemontvero.com
Response Window: 24 – 48 business hours